JIRA Bug Tracking Tool Tutorial: How to Use JIRA as a Ticketing Tool

JIRA Bug Monitoring: The Evolution of Issues within JIRA

A thorough explanation of Jira’s download and installation process was provided in our previous tutorial. Tester groups commonly express some apprehension about opting for JIRA for bug management.

This uncertainty is reasonable. Although it’s true that JIRA’s bug monitoring software is well-suited to IT organizations, it is essentially a universal ticketing platform.

Even within IT initiatives, testing and quality assurance teams may be hesitant to employ JIRA’s bug monitoring system because of its widespread use among development groups. Despite this, in most businesses, testing groups are left with no choice but to use JIRA’s bug tracking tool. Our Comprehensive guide to JIRA instruction will furnish you with a profound understanding of the tool.

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But why? It’s quite straightforward-Companies prefer not to spend on multiple tools. It’s more logical to optimize the use of a single tool and refrain from buying excessive licenses.

Hence, if a Development team is using the Atlassian JIRA bug monitoring system to track its requirements, enhancements, tasks, or user stories, then the testing team would most probably have to use it for bug tracking too.

Don’t be alarmed though. JIRA’s Issue Management is just as proficient as any other tool and could potentially be superior in certain circumstances.

This tutorial will illustrate how JIRA is implemented for bug tracking via screenshots and examples.

The Strongest Features of JIRA Bug Monitoring System

Let’s kick things off.

#1) JIRA categorizes all work within it as an Issue

So, in JIRA, generating a bug would imply creating an issue titled “Bug”.

#2) Bug reporting requires the following details to be recorded for each issue:

• Bug ID
• Bug title
• Bug description (steps to reproduce)
• Environment data
• Image(attachment)
• Severity
• Assign it to a person
• Status- All the statuses related to the bug life cycle

All the necessary options to effectively create a bug are available.

Please observe the fields highlighted in Red below:

The two fields not visible here are:

• Bug ID
• Status

These two fields are auto-generated by JIRA. Each issue receives a unique ID assigned by JIRA. The status of all issues is set as “To-Do” or “New” by JIRA by default upon creating a bug.

Consequently, all the basic facilities for bug reporting are provided by JIRA as well. Additional options like labels, linking bugs, calculating efforts and more are available.

#3) Bug Life Cycle:

All bug cycle statuses in Bugzilla (or any other well-known bug tracking system) can also be achieved here:

This could require some modification by your JIRA admin, but it is manageable to do. However, even with the default arrangement, you should not encounter any issues.

#4) Comments and cooperation with the Development Team

Each issue, its updates, the assignment of personnel, and the comments received from the Development team – everything is monitored in JIRA under the activity log.

This promotes improved transparency and cooperation with the Development teams:

#5) Linking the bug to a need to establish traceability

JIRA’s issue fields’ link option lets you link a specific issue to another. For example, if Bug 2 is a duplicate of Bug 1, you can establish that relationship.

Similarly, if a bug is impeding a requirement or is related to a requirement, you can make that aspect visible in JIRA.

The resulting links will be displayed on the issue details page as shown below:

The relationship types are self-evident, and the use of uncomplicated and commonly used language words (like relates to, caused by, and so on) makes this feature extremely easy and user-friendly for any JIRA user.

#6) Bugs can be imported from a CSV file

This function facilitates bulk creation of issues in JIRA simultaneously. If your team is new and you don’t want them to directly create issues in the tool, you can have them report the bugs in an excel sheet. Once the bugs are reviewed and verified as valid, they can be imported collectively into the tool utilizing this functionality.

Regardless of how you use it, this is immensely beneficial.

#7) Bugs can be exported into Word, XML, and print-friendly formats

This function facilitates enhanced portability of your bug data, especially if you aim to share your bug data with non-JIRA users.

#8) In-depth Issue Reports:

Furthermore, if you require reports, go to “Project – Reports” and generate diverse types of reports as shown below:

If we had to summarize JIRA’s analytics in a single word, it would be outstanding.

Advanced users of JIRA can also create advanced search filters to generate deeper insights.

For instance, if you want to view all the bugs assigned to you across multiple projects (BM and AB), you could use a JQL query like the one shown below:

All things considered, bug tracking/defect management in JIRA is on par if not superior to specialized bug tracking systems. So next time you have to work with it, don’t fret. You’re in capable hands.

Applicability of JIRA to Testing – Another Perspective

While this is only one side of the story, there is undoubtedly another aspect to how individuals perceive the applicability of JIRA to Quality Assurance or testing.

When you ask a group of Quality Assurers, “What is JIRA?”- Many would respond that JIRA is a bug monitoring tool. This is probably because bug management/tracking is all they may have used JIRA for.

However, JIRA encompasses far more than just bug tracking. When used appropriately, core JIRA with its agile features can be your sole solution for high-level project management.

JIRA is capable of supporting requirement tracking and progress, bug tracking, estimations, sprint tracking through SCRUM & KANBAN boards, reporting, and collaboration.

You may be using JIRA for a single purpose, but next time explore more features of the tool that could make it your favorite choice.

• Modifiable Dashboards
• Test Management Extensions
• Vote and Monitoring an issue
• Tracking Time
• Agile Project and Scrum boards
• Confluence/Documentation support integration, etc.

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Forming a Jira Issue and Various Fields

Differentiating Types of Jira Issues

Jira offers simple methods to form/log issues.

It doesn’t stop at allowing you to file bugs but also lets you manage distinct kinds of ‘tickets’ or ‘requests’. It is more of a universal request management application.

This tutorial will elaborate on issue types in Jira, forming an issue, distinct fields on the ‘Create Issue’ page, and their specifics in simplistic terms with graphical representation for easy understanding.

<img class=”aligncenter wp-image-40140 size-full” src=”https://iptvassist.com/wp-content/uploads/2021/12/types-of-issues.png” alt=’Creating a JIRA issue’ width=”600″ height=”300″ srcset=”https://iptvassist.com/wp-content/uploads/2021/