Discontinuing Virgin Media TV: Virgin Media stands as the UK’s second-largest broadband provider, delivering an optimal internet experience at affordable prices through its more superior fiber optics features and high-speed connectivity.
Table of Contents
How to Discontinue Virgin Media TV?
You can discontinue your Virgin Media TV subscription irrespective of your subscription duration. The first step is to ascertain whether you are in a contract or not.
#1. Checklist to Discontinue Virgin Media TV
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#2. Steps to Discontinue if you are Still in Contract
#3. Discontinue if you are out of the contract
What is the Checklist to Discontinue Virgin Media TV?
Before discontinuing, it’s advisable to run a few checks. The following list guides you through points to consider before discontinuing your Virgin Media services. You can easily discontinue your broadband service.
See if you are still within the contract duration or whether the contract has ended: You can check your contract status by logging in to your account on the Virgin Media website or via the mobile app. Also, look for any emails from Virgin Media that outlines the length of your contract. This will help you discern if you are still under contract or not.
Write down Virgin Media’s contact number: You can dial 0345 454 1111 from another phone or 150 from your Virgin Media Home Telephone.
Search for other broadband providers: It’s wise to look for and compare other available broadband options in your region before discontinuing your Virgin Media contract. Doing so will allow you to make an informed decision.
How to Discontinue if you are Still in Contract?
In case you are still under contract, Virgin Media may ask for an early disconnection feefor prematurely discontinuing its service. This compensation fee, also known as an early exit fee, is charged for discontinuing the contract before the stipulated period.
The specific terms and conditions for this fee depend on the start of your contractual period. This fee is determined based on the remaining period for each service, the amount paid for the services, and any additional costs incurred during the contract.
You will have to pay an early disconnection fee, capped at 240 currency, if you discontinue the contract prematurely. However, you can discontinue your contract without any cost if you are still within the contract duration.
Discontinuing TV and Virgin Media Broadband Simultaneously
Discontinuing both the TV and Virgin Media Broadband services together can be somewhat complex. The total early cancellation fees for both the TV and Broadband services will be charged.
To return items such as WiFi boosters, pods, Virgin TV boxes, or hubs, some additional steps may be needed. The same applies if you wish to discontinue only the Virgin TV service. Visit the Virgin Media website to learn about local recycling facilities and how to properly discard any old equipment before shifting to new ones.
Discontinuing TV and Virgin Media Broadband Without Charge
There are instances where you can discontinue the contract without any early disconnection fee. This relates to whether Virgin Media could fulfill its obligations during the contract duration or not. They charge you fairly for the services rendered during that period.
If these commitments are not met before the contract concludes, you can choose to discontinue the service without any premature disconnection fees.
Here are four scenarios where you can discontinue the contract without any early disconnection fees:
#1. During the cooling-off period or without charge cancellation:
Typically, a 14-day cooling-off period is available from the date the service was commenced, during which you can discontinue the service without any fees. However, this does not apply to pay-per-view TV purchases. Virgin Media will charge you for any content you access and watch during this period.
#2. Unresolved faulty service provided by Virgin Media:
If a fault occurs with your Virgin Media service and they do not resolve it within a usual timeframe (usually 4 weeks), you can discontinue the service without any fees.
#3. Significant lower broadband speed than promised:
Upon registration with Virgin Media, they let you know the expected average speed for your location. If the actual broadband speed falls significantly lower than the promised speed and Virgin Media fails to rectify the issue, you can discontinue the contract without incurring any charges.
#4. Increase in price:
If Virgin Media raises your package price, they must inform you via a letter at least 30 days prior to the increase. Following this, you can discontinue the contract without any premature disconnection fees.
How to Discontinue if you are out of contract
Initially, inspect your contract status by logging into the Virgin Media website, using their app, or checking your emails. Once you confirm that your contract has ended, you can conveniently discontinue your service and switch to another provider with less trouble. Before notifying Virgin Media about your cancellation, consider the following:
Every provider wants to retain their clients; thus, they may propose better arrangements to persuade you to stay. So, before making the call, keep these in mind:
The provider you aim to switch to and why you want to switch:
The provider will want to find out your reasons for departure and may try to address any problems you have been experiencing. On the other hand, if you plan to switch to another provider, they might suggest better packages. These options should still be explored to make sure you are making the best decision.
Maintain your stance:
Stick to your decision to leave Virgin Media if that is what you have decided. They may try to persuade you with attractive deals to maintain your subscription.
Be ready to contemplate any deal they offer:
Providers often throw retention deals at customers when they plan on discontinuing their service. Virgin Media may suggest a deal that may be of advantage to you. Remember to thoroughly consider it before accepting. If the deal suits your preferences, feel free to proceed with it.
FAQ
How do I Discontinue Virgin Media TV?
If you want to discontinue your Virgin Media TV subscription, you can do so in accordance with their policies. If you are within the contracted period, Virgin Media might charge an early disconnection fee also termed as an early exit fee or cancellation fee.
Can you Discontinue Virgin Media at any time?
Yes, you do have the choice to discontinue your Virgin Media services whenever you wish. However, if you are still within your contracted period, an early disconnection fee will be required. Your contract status can be checked by logging into the Virgin Media website, using their mobile app, or by scrutinising your emails.
Conclusion
This guide aims to help individuals who plan to discontinue their Virgin Media subscriptions. If you discontinue the contract prematurely, the cost might be a factor, since it serves to compensate for the limited usage of Virgin Media’s service. Take note of the situations where you can discontinue the service without any charges.