Upon reading this post’s title, what are your thoughts? How can we intertwine emotions with software testing? What variety of emotions will be covered? How do everyday emotions shape software testing? Continue reading to learn more…
Software Testing is a vital component of the Software Development Lifecycle. Often, I’ve encountered the notion that Software Testing isn’t particularly complex and anyone can fill the role of a Software Tester.
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Affirmative and Negative.
Affirmative, for those who believe that the entire process of software testing hinges upon running predefined test cases, it indeed seems straightforward.
Negative, on the grounds that Software Testing isn’t and will never be confined to predetermined test cases. Regardless of the number of test cases designed and meticulously tested for a specific application, glitches will persist indefinitely.
Why do Software Testers confront humiliation when peers gaze at us as though we are accountable for every single bug reported by a customer? Indirectly, it is justified owing to the fact that the bug managed to reach the customer due to our inability to detect/report it.
In the process of software testing, it is anticipated that you function as the end-user. You make errors like an end-user, you engage with the product like an end-user, and you adhere to the instructions as an end-user. However, once we become habituated with limited thought-process and vision, we often disregard the end-user. Consequently, the actual end-user faces a problem, reports a bug, and transforms our lives into a BUG.
Is Software Testing an Emotional Endeavor?
Today, I will be establishing links between daily life situations/challenges and Software Testing, discussing their prevention and the contributions that a tester can offer.
Please go through the table below in a row-wise manner:
Everyday scenario | Emotion | Relevance | Prevention or tester’s input |
---|---|---|---|
What if the grocery bag splits while transporting it? | Really!!! Can’t it bear this much weight? | That’s how patrons feel when the online portal you tested (despite working perfectly) breaks down when the 100th user logs in concurrently. | Customers often possess uncertain needs or the needs keep fluctuating. Yet, being a tester, if we stay heedful towards the needs and their consequences, we can conduct tests adequately. |
What would be your response to a knife that can’t cut a fruit when your toddler wants it urgently? | Feel like getting rid of it | That’s how patrons curse the FTP site that you tested when it isn’t able to transmit data while their patrons are anticipating it. | By carrying out negative testing and thinking outside the box, we can detect situations that end-users might encounter. |
What would be your response if you find out that you’re late for work due to the clock malfunctioning? | Irritated. They claimed this clock was automatic and required minimal upkeep, so what’s happened here? | That’s how customers feel annoyed when they have to keep contacting your customer care within a week. Either the product was not examined thoroughly or the customer wasn’t educated about it correctly. | Software testing encompasses diverse duties. It’s not just about appraising the product, it involves offering a holistic review, understanding the customers, and predicting how they would respond to specific behaviors in the product. |
How would an administrator respond when the report downloaded from the badge system turns out blank at the end of the month owing to some trivial system updates? | Feeling lost and unsure of what to do next | That’s how customers react when the antivirus given with confidence fails to start on time due to a timezone issue, letting a critical virus corrupt the system. | Thinking internationally and acknowledging the customer’s stake in the product along with considering this viewpoint during the testing process. |
How would you manage your rage when you’re getting ready for a significant occasion and find out that the tailor forgot to fix the buttons to your attire? | Furious and feeling like smacking the tailor | That’s how customers are likely to react when they learn that the outsourced testing project, which was declared as “successfully completed” at your end, neglected to account for the GUI during testing (simply because it wasn’t documented) | Certain crucial facets need to be reviewed in each iteration, which every tester should know. Regular knowledge upgrades are vital to handle missing details that aren’t mentioned in the documents but are essential for testing. |
How dejected would you feel if you visit an amusement park you have been desiring to go to and find out that it stays shut on Mondays? | Why didn’t they offer this information? | That’s how excited customers feel when they try to install software on an unsupported version of Windows because the user manual failed to state specific support for different Windows versions. | As a tester, it is your duty to scrutinize documents, particularly the user manual, regardless if it was a part of your assignment or not. Providing feedback and indicating incorrect details in the user manual is always valuable. |
As a product owner, how would you handle a situation when you discover just before the delivery that the product’s color is incorrect? | Why did this come to light so late? Why wasn’t this noticed earlier? | That’s how the project manager, company’s management, customers (who are keenly waiting for the product), etc., respond when a bug is detected late in the process. | Testers ought to report problems as soon as they are found. If anything appears doubtful, seek clarification, always keep the latest documents handy, think practically, and provide feedback as per that. |
Final Thoughts
Therefore, this is Software Testing – unveiling concealed scenarios (which often arise when end-users operate the software) and striving for constant enhancement. These factors serve to fortify this community.
Are we ready to start today? Would you like to join?
We are eagerly looking forward to your suggestions and innovation suggestions.