Identifying, documenting and monitoring bugs is a key aspect in software development. Luckily, there are bug and issue management tools available that can simplify this process, assisting teams to prioritize, allocate, and resolve bugs effectively.
There are plenty free bug monitoring tools available online. However, using a tool exclusively for bug tracking has its own drawbacks. A critical issue is that bug tracking becomes separated from the team’s other tasks. That’s why many teams have started to use inclusive solutions that oversee the entire project development lifecycle.
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In this walkthrough, we will evaluate the ‘Backlog’ Project and Bug Tracking Solution. It offers an interactive experience to help you compare its features with tools you’re familiar with or currently use.
Backlog has been helping software teams in managing all facets of software development lifecycle since 2004; including bug tracking. It is created to aid teams deliver superior products ranging from planning to maintenance phases.
What You Will Learn:
Backlog Tool Features
Backlog offers extensive benefits to teams:
#1) Effective communication
Backlog handles all work investigations, whether bug fixes or novel features, as issues. Within those issues, teams can freely disseminate information, updates, and feedback. No more trawling through a multitude of spreadsheets, emails and chat discussions to comprehend a task.
#2) Transparent teamwork
All team members can access every task, bug, and request being executed by their colleagues. They can view and gather more information on any issue. With simple tracking available to everyone, no one is neglected.
#3) Instant updates
Instead of waiting for project manager emails or weekly briefs, Backlog offers a live overview of all bugs and issues being managed by your team. Tailored notifications facilitate your team to promptly update key individuals about crucial changes.
#4) Having a centralized platform for all tasks makes prioritization easy. Gantt charts and burndown graphs help visualize development and facilitate essential decisions. You can persistently adjust priorities without relying on updates from particular team members or groups.
#5) Readily available repository
Issues include complete details about tasks or bugs, along with a thorough history of how they were managed. Integration with Git and Subversion signifies that pull requests, builds, merges, etc. are all in one available location.
#6) With a neat, retrievable set of data about all bugs and tasks, you can derive insights into patterns and trends in your software defects. Understanding the problems in your system helps you implement new processes and improvements.
#7) All-in-one place
With Backlog, bug tracking occurs alongside the rest of the team’s tasks. This allows team members to effortlessly plan their next sprint, knowing exactly what needs to be done.
Backlog offers a clear and centralized location for all your software development needs. With streamlined communication and instant updates, developers can focus on building quality software. Backlog also acts as an ongoing repository of every bug encountered, ensuring every team member, present or future, have access to pertinent information.
If your team spends important working hours managing bugs, tasks, and requests from all over, Backlog can alleviate this strain.
Bug Management in Backlog
Leveraging Backlog’s issue system for logging and resolving bugs is simple and efficient.
Step #1: Validate for duplicate bugs
Before logging a bug into Backlog, it is vital to check if there is a duplicate bug already listed as an issue.
You can search for bugs in Backlog with parameters such as keywords, categories, projects, versions, etc. This assistance allows you to verify if there is an existing issue for the problem.
To find bugs, just enter your search parameters on the issues page of the corresponding project. You can use the Advanced Search function to narrow down your search based on keywords, status, category, version, milepost, issue type, priority, delegates, registered by, solution, presence of attachments, or relationship as a parent or child issue (subtasking).
All the issues that match your search criteria will be exhibited below your search.
If your bug is unique, you can go ahead with the creation of a new issue. If the bug already exists, go through the existing issue to ensure its relevance, accuracy, and priority. Enhance with any missing information if required.
Step #2: Set a new issue
Bugs must be seized and verified by your team prior to being rectified. For uniformity and accuracy, it’s vital to have a formal way to enter bugs into your system. This is where issues in Backlog can assist.
Within the respective project, a new Backlog issue can be initiated by pressing the ‘+ Add Issue’ option in the left-hand menu.
By default, new issues are set as ‘Tasks’, so you need to alter the issue type to ‘Bug’ to ensure it appears in searches that use the Bug issue type as criteria.
Subsequently, provide a precise and clear title for the bug. The title should promptly provide an understanding of the problem without having to delve into details. Avoid excessively wide-ranging titles; instead choose specific ones that highlight the problem and how severe it is.
After an appropriate title has been decided, you can add more details in the description. Include details about what, when, under what situations, and steps to replicate the issue.
You can utilize other fields in Backlog to categorize your issue effectively, such as the assignee, priority, milepost, category, version, start date, due date, estimated hours, and current hours of work done.
The workflow can be adapted according to issue types, helping you determine which fields are needed when reporting bugs. Custom fields can be added to capture extra information essential to your team’s needs, such as the operating environment, browser, or device on which the bug happens.
Screenshots or recorded GIFs can be attached to aid developers in understanding the problem more clearly. Attachments can be easily added through a simple drag-and-drop option.
Just before saving your bug, you can decide who to notify of its creation. These could be your team leader, the assignee, or a manager, based on your workflow. Adding the key individuals to the notification option ensures they are informed about the new issue.
When the issue has been done, click the ‘Add’ option to log your bug. The new issue will be displayed as follows:
If required, you can set up subtasks or ‘child issues’ within the main issue by navigating to the ‘Subtasking’ tab and selecting the ‘Add child issue’ option.
You can open issues for various types of work tasks, including bugs. By providing titles, descriptions, attachments, and utilizing available fields, your team can create a thorough understanding of every bug, which can be shared and allocated to any team member.
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