The Example of a Bug/Defect Report provided below gives you a real overview of how to submit a Bug within a Bug Tracking System?
Here’s a Scenario that results in a Bug:
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Let’s imagine that within your application under test, you want to create a new user and enter their details. To do this, you need to log in to the software, go to the USERS -> New User, then fill in the user’s data such as First Name, Last Name, Age, Address, Phone and so on.
After entering all the data, you need to click on the ‘SAVE’ button to store the user.
You should then see a message indicating, “User created successfully.”
However, after logging into your software, navigating to the USERS -> New User, filling in the required details and clicking ‘SAVE’,
BOOM! The application crashes and presents an error page.
(Capture this error message screen and save it as a paint file)
This is Bug case that you need to report in your Bug-Tracking Software.
So, How Would You Successfully Report This Bug?
Example Bug Report
The following is a Bug Report for the previously discussed case:
Please note that some sections of your ‘Bug Report’ may vary depending on your bug tracking system.
BUG REPORT SAMPLE
Bug Name: The application crashes when clicking the SAVE button during user creation.
Bug ID: (This will be automatically generated by the Bug Tracking system after saving the bug).
Area Path: USERS -> New User
Build Number: Version 5.0.1
Severity: HIGH (High/Medium/Low) or 1
Priority: HIGH (High/Medium/Low) or 1
Assigned to: Developer-X
Reported By: Your Name
Reported On: Date
Reason: Defect
Status: New/Open/Active (Dependent on the Tool you’re using)
Environment: Windows 2003/SQL Server 2005
Description: While creating a new user, the application crashes after clicking the ‘Save’ button, thereby failing to create a new user.
Reproducible Steps:
1) Log into the Application.
2) Go to the Users -> New User.
3) Enter all user information.
4) Click the ‘Save’ button.
5) An error message presents: “ORA1090 Exception: Insert values Error…”.
6) Please refer to the attached logs for further information (Attach additional bug-related logs if any).
7) Below is the screenshot of the error page.
Expected Outcome: After clicking the ‘SAVE’ button, a successful message should appear: “User created successfully.”
(Attach the ‘application crash’ screenshot, if any)
Store the Defect/Bug in the BUG TRACKING TOOL. A Bug ID will be allocated for future reference.
By default, the ‘New Bug’ notification will be sent to the concerned developer and module owner (team lead or manager) for further action.
For further information on crafting an Efficient Bug Report, check out our prior blog, “How to Write an Excellent Bug Report“.